Warranty Policy

Last Updated: September 2026

At Prime Enterprises, we aim to provide products and services according to the specifications agreed upon with our customers. This Warranty Policy explains the general terms that may apply to products, materials, fabrication, and installation work provided by us.

Warranty coverage may vary depending on the type of product, material, manufacturer, project requirements, and terms mentioned in the approved quotation or invoice.

1. Warranty Coverage

Prime Enterprises may provide warranty support for eligible products and workmanship, subject to the terms agreed for the specific project.

Warranty coverage may apply to:

  • Aluminium & Glass Works

  • Aluminium Partitions

  • Aluminium Windows & Doors

  • Toughened Glass installations

  • UPVC Windows & Doors

  • MS Fabrication Work

  • SS Railing Work

  • Industrial Sheds

  • Shed Insulation Solutions

  • PUF Panel Cabins

  • Portable Cabins

  • POP & False Ceiling

  • 2×2 False Ceiling

  • Carpet Flooring

  • PVC Curtains

  • Sound Proof Windows

  • Furniture Works

  • CCTV Camera Solutions

  • Interior Works

  • Civil Works

The exact warranty period and coverage, where applicable, will be specified in the quotation, invoice, work order, or separate written agreement.

2. Warranty Period

The warranty period may differ depending on:

  • Type of product or service

  • Material used

  • Manufacturer’s warranty

  • Scope of work

  • Installation conditions

  • Usage conditions

Customers should refer to the approved quotation, invoice, or written agreement for the specific warranty period applicable to their project.

If no warranty period is specifically mentioned in writing, customers should contact Prime Enterprises for clarification.

3. Workmanship Warranty

Where applicable, Prime Enterprises may provide warranty support for defects directly related to workmanship or installation.

Examples may include issues arising from:

  • Incorrect installation

  • Improper fitting

  • Defective workmanship

  • Installation-related defects

The warranty does not automatically cover damage caused after installation by misuse, third parties, accidents, or changes made to the completed work.

4. Material Warranty

Materials supplied by Prime Enterprises may be covered by the manufacturer’s warranty where applicable.

This may include certain:

  • Hardware

  • UPVC profiles

  • Glass products

  • CCTV equipment

  • Electrical components

  • Other manufactured products

Manufacturer warranty terms may differ from Prime Enterprises’ workmanship warranty.

Where a material is covered by a manufacturer, the applicable manufacturer terms may determine the extent of warranty coverage.

5. What Is Not Covered

The warranty generally does not cover damage or problems caused by:

  • Improper use

  • Negligence

  • Accidents

  • Physical damage

  • Improper maintenance

  • Normal wear and tear

  • Unauthorised modifications

  • Third-party repairs

  • Misuse of the product

  • Damage caused by another contractor

  • Natural disasters

  • Fire

  • Flooding

  • Severe weather

  • Electrical fluctuations

  • Improper site conditions

Damage caused after project handover due to reasons outside the control of Prime Enterprises may not be covered.

6. Normal Wear and Tear

Products and materials naturally experience wear during regular use.

The following may not be considered manufacturing or installation defects:

  • Minor scratches caused after handover

  • Changes caused by regular use

  • Surface wear

  • Fading due to environmental exposure

  • Normal movement of materials

  • Minor variations in colour or finish

Such conditions will be assessed based on the type of product and its intended use.

7. Customer Responsibilities

To maintain warranty eligibility, customers should:

  • Use products for their intended purpose.

  • Follow reasonable maintenance requirements.

  • Avoid unauthorised modifications.

  • Avoid unnecessary damage.

  • Report potential defects promptly.

  • Allow reasonable access for inspection.

Repairs or modifications carried out by another person or company may affect warranty coverage.

8. Warranty Claims

If you believe there is a problem covered under warranty, please contact Prime Enterprises.

When submitting a warranty request, provide:

  • Customer name

  • Contact number

  • Project location

  • Invoice or order details, if available

  • Description of the issue

  • Photographs or videos, where possible

Providing clear information helps us understand the issue and arrange an appropriate inspection if required.

9. Inspection of Warranty Claims

Prime Enterprises may inspect the product or completed work before approving a warranty claim.

An inspection may determine:

  • The cause of the issue

  • Whether the issue is covered by warranty

  • Whether repair or replacement is appropriate

A warranty claim does not automatically mean that repair or replacement will be approved.

10. Repair or Replacement

Where a valid warranty claim is approved, Prime Enterprises may, depending on the circumstances:

  • Repair the affected work

  • Replace the defective component

  • Provide another appropriate solution

The method of resolution will depend on the nature of the issue and material availability.

Replacement materials may have reasonable differences in colour, finish, or manufacturing batch.

11. Third-Party Products

Some products used in a project may be manufactured by third-party companies.

Examples may include:

  • CCTV cameras

  • Electronic equipment

  • Hardware

  • Electrical components

Such products may be covered by the manufacturer’s warranty.

Prime Enterprises may assist customers with the warranty process where appropriate, but the final warranty decision for third-party products may depend on the manufacturer or authorised supplier.

12. CCTV Camera Solutions

Warranty coverage for CCTV cameras and related equipment may depend on the product manufacturer.

The warranty generally does not cover issues caused by:

  • Internet failure

  • Network problems

  • Power fluctuations

  • Physical damage

  • Improper use

  • Unauthorised software changes

  • Third-party repairs

Customers should maintain appropriate electrical and network infrastructure for the proper operation of CCTV equipment.

13. Glass Products

Glass products should be handled and maintained carefully.

Warranty may not cover:

  • Glass breakage caused by impact

  • Physical damage

  • Improper handling

  • Damage caused after installation

  • Damage caused by structural movement

  • Third-party modifications

Toughened glass is designed for strength and safety but is not completely immune to damage.

14. Aluminium, UPVC and Fabrication Work

Aluminium, UPVC, MS, and SS products may be affected by environmental conditions and usage.

Warranty coverage may not apply to issues caused by:

  • Improper use

  • Physical damage

  • Corrosion caused by unsuitable environmental conditions

  • Chemical exposure

  • Unauthorised welding or modification

  • Third-party alterations

Regular cleaning and proper maintenance are recommended.

15. Industrial Sheds and Structural Work

Industrial sheds and structural works must be used according to their intended design and specifications.

Warranty may not cover damage resulting from:

  • Unapproved structural modifications

  • Excessive loads

  • Impact damage

  • Changes made by another contractor

  • Natural disasters

  • Improper maintenance

Any structural modification should be discussed with a qualified professional before work is carried out.

16. PUF Panel and Portable Cabins

PUF panel cabins and portable cabins should be maintained according to their intended use.

Warranty may not cover damage caused by:

  • Improper transportation after handover

  • Unauthorised relocation

  • Structural modifications

  • Physical damage

  • Water leakage caused by third-party modifications

  • Improper electrical or plumbing work

17. Flooring, Ceiling and Interior Work

Flooring, false ceilings, POP work, and interior finishes may be affected by site conditions.

Warranty may not cover issues resulting from:

  • Water leakage

  • Dampness

  • Structural movement

  • Improper cleaning

  • Physical damage

  • Work performed by another contractor

The underlying site condition can affect the performance of interior finishes.

18. Warranty Does Not Cover Consequential Losses

The warranty is limited to the specific product or work covered under the applicable warranty terms.

Prime Enterprises will not be responsible for indirect losses resulting from a warranty issue, such as:

  • Loss of business

  • Loss of income

  • Project delays caused by third parties

  • Damage to unrelated property

This does not limit any rights that cannot legally be excluded under applicable law.

19. Transfer of Warranty

Unless specifically agreed in writing, warranties are provided to the original customer for the relevant project or order.

Warranty rights may not automatically transfer when the product or property is sold or transferred to another party.

20. Changes to the Warranty Policy

Prime Enterprises may update this Warranty Policy when required.

Any updated policy published on the website will apply according to the relevant terms and applicable law.

For existing projects, the warranty terms agreed at the time of order confirmation will generally apply.

Contact Us

For warranty-related questions or service requests, please contact:

Prime Enterprises

Mobile:
+91 9929476100
+91 8887685732
+91 9011446635

Please keep your quotation, invoice, or order details available when contacting us regarding a warranty request.