TERMS & CONDITIONS

Last Updated: September 2026

Welcome to Prime Enterprises. These Terms & Conditions govern the use of our website and the business relationship between Prime Enterprises and its customers, including enquiries, quotations, orders, supply, fabrication, installation, and related services.

By using our website, requesting a quotation, confirming an order, or engaging Prime Enterprises for any work, you agree to the terms below.

1. About Prime Enterprises

Prime Enterprises provides products and services for industrial, commercial, residential, and construction projects.

Our services include, but are not limited to:

• Aluminium & Glass Works
• Aluminium Partitions
• Aluminium Windows & Doors
• Toughened Glass
• Glass Film & Frosted Film
• UPVC Windows & Doors
• MS Fabrication Work
• SS Railing Work
• Industrial Sheds
• Shed Insulation Solutions
• PUF Panel Cabins
• Portable Cabins
• POP & False Ceiling
• 2×2 False Ceiling
• Carpet Flooring
• PVC Curtains
• Sound Proof Windows
• Furniture Works
• CCTV Camera Solutions
• Interior Works
• Civil Works
• Other customised solutions

The exact scope of work for each project will depend on the approved quotation, specifications, drawings, measurements, and site conditions.

2. Acceptance of These Terms

These Terms & Conditions apply when you:

• Use the Prime Enterprises website
• Submit an enquiry
• Request a quotation
• Contact us by phone, WhatsApp, email, or another communication channel
• Approve a quotation
• Issue a purchase order
• Make a payment against an order
• Engage Prime Enterprises for products or services

If a separate written agreement, work order, or purchase order contains specific terms, those terms may apply to the relevant project.

3. Website Information

The information published on the Prime Enterprises website is intended to provide general information about our company, products, services, and completed projects.

We try to keep the website information accurate, but some details may change over time. This may include:

• Services offered
• Product specifications
• Materials
• Designs
• Project photographs
• Technical details

Prime Enterprises may update, modify, or remove website content without prior notice.

Information on the website should not be treated as a final quotation or contractual commitment.

4. Service Enquiries

Customers may contact Prime Enterprises through the website, telephone, WhatsApp, email, or other available communication methods.

An enquiry does not create a contract between the customer and Prime Enterprises.

A project may require further discussion before a quotation can be prepared. Depending on the nature of the work, we may require:

• Site measurements
• Drawings
• Photographs
• Material specifications
• Technical requirements
• Project location
• Quantity requirements
• Installation details

The accuracy of the quotation depends on the information available at the time it is prepared.

5. Quotations

Quotations are prepared based on the project information provided by the customer and any site information available to Prime Enterprises.

A quotation may include details relating to:

• Scope of work
• Materials
• Specifications
• Quantity
• Dimensions
• Price
• Taxes
• Transportation
• Installation
• Payment terms
• Estimated completion time

Only the items specifically mentioned in the quotation are included in the quoted price.

Work, materials, services, or modifications not mentioned in the approved quotation may be charged separately.

6. Quotation Validity

Every quotation may have a specific validity period.

If no validity period is mentioned, Prime Enterprises may revise the quotation when there is a significant change in:

• Material prices
• Transportation costs
• Labour costs
• Taxes
• Project specifications
• Site conditions

A quotation that has expired may require revision before an order is accepted.

7. Prices and Taxes

Prices will be based on the approved quotation or written agreement.

Unless specifically stated otherwise, prices may be subject to applicable taxes and charges.

Additional costs may apply for:

• Transportation
• Loading and unloading
• Installation
• Site modifications
• Additional materials
• Changes requested after confirmation
• Work outside the original scope

Any applicable taxes will be charged according to the relevant laws and invoice requirements.

8. Order Confirmation

An order will normally be treated as confirmed after the required commercial and technical details have been agreed.

Confirmation may include one or more of the following:

• Written approval of the quotation
• Signed quotation or agreement
• Purchase order
• Confirmation by email or WhatsApp
• Receipt of the agreed advance payment

Prime Enterprises may begin procurement, fabrication, manufacturing, or project planning after receiving order confirmation.

9. Advance Payments

Some projects require an advance payment before work begins.

Advance payments may be used for:

• Purchasing materials
• Booking materials from suppliers
• Fabrication preparation
• Manufacturing
• Labour planning
• Project mobilisation

The required advance amount and payment schedule may be mentioned in the quotation, invoice, purchase order, or separate agreement.

10. Payment Terms

Customers must make payments according to the agreed payment schedule.

Payment terms may vary depending on the project, product, order value, and scope of work.

Where payment is delayed, Prime Enterprises may:

• Pause fabrication
• Suspend site work
• Hold delivery
• Delay installation
• Charge additional costs where applicable

Any delay caused by pending payment may affect the original project schedule.

11. Customised Products and Work

Many products and services provided by Prime Enterprises are made or executed according to specific customer requirements.

Customisation may include:

• Size
• Design
• Material
• Thickness
• Colour
• Finish
• Glass type
• Hardware
• Structural requirements
• Installation requirements

Customers should review the specifications carefully before approving the order.

Once materials have been purchased or fabrication has started, changes may not always be possible.

12. Changes After Order Confirmation

Changes requested after an order has been confirmed may affect the price and completion schedule.

Examples include:

• Changes in dimensions
• Material changes
• Design changes
• Additional work
• Changes in quantity
• Changes in installation requirements

Prime Enterprises may provide a revised price before proceeding with the additional or modified work.

No additional work should be assumed to be included unless it has been confirmed.

13. Site Measurements

Measurements may be taken by Prime Enterprises during a site visit or may be provided by the customer.

Where measurements are supplied by the customer, the customer is responsible for their accuracy unless Prime Enterprises has independently verified them.

If actual site measurements differ from the information used for the quotation, the scope of work and price may need to be revised.

14. Site Conditions

Project execution depends on actual site conditions.

During fabrication or installation, previously unknown conditions may be identified. These may include:

• Uneven walls or floors
• Structural limitations
• Existing concealed work
• Obstructions
• Electrical installations
• Plumbing
• Limited access
• Restricted working space

If such conditions affect the work, Prime Enterprises may discuss the required changes with the customer before proceeding.

15. Customer Responsibilities

The customer is responsible for providing accurate project information and reasonable access to the site.

Depending on the project, the customer may be required to provide:

• Correct site address
• Access to the work location
• Necessary permissions
• Approved drawings
• Electricity
• Water
• Safe working conditions
• Access for materials and equipment

Delays caused by restricted access or an unprepared site may affect the completion schedule.

16. Materials and Specifications

Prime Enterprises will supply materials according to the agreed specifications, subject to availability.

In some cases, a specific material, hardware item, colour, or finish may become unavailable.

Where a replacement is required, Prime Enterprises will discuss a suitable alternative with the customer.

No substitution involving a significant change in specification should be made without appropriate communication with the customer.

17. Colour and Finish Variations

Actual colours and finishes may vary slightly from photographs, samples, or images viewed on digital screens.

Variations can occur due to:

• Lighting conditions
• Manufacturing batches
• Material composition
• Screen settings
• Surface texture

Minor variations that are normal for the relevant material or manufacturing process will not automatically be treated as a defect.

18. Product and Project Images

Images displayed on our website, social media pages, brochures, or other promotional material may show previous projects or representative work.

The final appearance of a project may differ based on:

• Customer requirements
• Project dimensions
• Selected materials
• Site conditions
• Available products
• Design changes

Images should therefore be treated as examples of our work rather than an exact guarantee of the final product.

19. Drawings and Designs

Drawings, layouts, or design concepts may be prepared for project discussion and approval.

Customers should review all relevant drawings and specifications before approving them.

Any error identified after approval should be reported as soon as possible.

Changes requested after fabrication or installation has started may result in additional costs.

20. Delivery

Delivery timelines may be estimated based on the information available at the time of order confirmation.

Delivery can be affected by:

• Material availability
• Supplier delays
• Transportation conditions
• Weather
• Site readiness
• Payment delays
• Customer-requested changes

Prime Enterprises will make reasonable efforts to meet agreed timelines but cannot guarantee completion on a specific date unless a written agreement expressly provides otherwise.

21. Transportation

Transportation requirements may depend on the project location, size of materials, and site access.

The customer may need to ensure that:

• Vehicles can access the location
• Roads are suitable for transportation
• Unloading space is available
• Required permissions are obtained

Additional charges may apply where unusual transportation, lifting, handling, or access arrangements are required.

22. Installation

Installation work will be carried out according to the agreed project scope.

The installation process may depend on:

• Site readiness
• Material availability
• Weather conditions
• Safe access
• Availability of required utilities

The customer should ensure that other ongoing work at the site does not unnecessarily obstruct the installation process.

23. Project Delays

Project timelines can be affected by circumstances outside the reasonable control of Prime Enterprises.

These may include:

• Material shortages
• Supplier delays
• Transportation problems
• Severe weather
• Site access restrictions
• Government restrictions
• Labour disruptions
• Customer approval delays

Prime Enterprises will communicate significant delays where reasonably possible.

24. Additional Work

Only the work mentioned in the approved quotation is included in the original scope.

Additional work may include:

• Extra materials
• Additional fabrication
• Design modifications
• Site repairs
• Extra installation
• Changes in quantity

Such work may require separate approval and additional payment.

25. Cancellation of Orders

Cancellation requests should be submitted in writing.

The amount refundable, if any, will depend on the stage of the project.

Costs may already have been incurred for:

• Materials
• Fabrication
• Manufacturing
• Labour
• Transportation
• Project preparation

Customised or specially manufactured products may not be eligible for cancellation after production has started.

26. Refunds

Refunds are not automatic after an order is cancelled.

Refund eligibility will depend on:

• Materials already purchased
• Work completed
• Fabrication completed
• Manufacturing progress
• Expenses already incurred

Any applicable refund will be determined according to the specific order and agreed terms.

27. Inspection and Acceptance

Customers should inspect completed work within a reasonable time after delivery or installation.

Any visible issue should be reported promptly.

Normal material characteristics, minor colour variations, and variations consistent with the agreed specifications will not necessarily be considered defects.

28. Warranty

Warranty terms may vary depending on the product, material, manufacturer, and scope of work.

Where a warranty applies, the relevant details may be mentioned in:

• The quotation
• Invoice
• Product documentation
• Separate warranty documentation

The specific warranty terms for a project will apply instead of any general assumption about warranty coverage.

29. Warranty Exclusions

Unless otherwise agreed in writing, warranty coverage may not include damage caused by:

• Improper use
• Accidents
• Negligence
• Misuse
• Lack of maintenance
• Unauthorised modifications
• Third-party repairs
• Normal wear and tear
• Natural events

Damage caused after handover by another contractor or third party may also fall outside the scope of warranty.

30. Third-Party Products

Some products, materials, hardware, equipment, or accessories used in a project may be manufactured or supplied by third parties.

Where applicable, the manufacturer’s own warranty terms may apply.

Prime Enterprises is not responsible for changes made by third-party manufacturers after a product has been supplied.

31. CCTV Camera Solutions

Where CCTV products or related equipment are supplied or installed, the customer is responsible for using the equipment in accordance with applicable laws.

The customer is responsible for matters relating to:

• Camera placement
• Privacy requirements
• Recording and storage
• Access to recorded footage
• Internet connectivity
• Network access

Performance may depend on the quality of the network, electricity supply, equipment, and site environment.

32. Customer Data and Communication

When a customer contacts Prime Enterprises, we may collect information necessary to respond to the enquiry or manage the project.

This may include:

• Name
• Phone number
• Email address
• Project location
• Project requirements

Such information may be used for business communication relating to enquiries, quotations, orders, services, and project execution.

33. Intellectual Property

The content available on the Prime Enterprises website may include:

• Company name
• Logo
• Text
• Service descriptions
• Images
• Graphics
• Designs

This content should not be copied, reproduced, or used for commercial purposes without permission, except where permitted by applicable law.

34. Third-Party Websites

Our website may contain links to external websites or services.

Prime Enterprises does not control the content or policies of third-party websites.

Users should review the terms and privacy policies of external websites before providing information or making transactions.

35. Limitation of Liability

Prime Enterprises will perform its services according to the agreed project scope and applicable terms.

We will not be responsible for losses or delays caused by circumstances outside our reasonable control, including:

• Incorrect information provided by the customer
• Unprepared site conditions
• Customer-requested changes
• Third-party supplier delays
• Government actions
• Transportation disruptions
• Natural events

Nothing in these Terms & Conditions is intended to exclude liability where such exclusion is not permitted under applicable law.

36. Force Majeure

Prime Enterprises will not be responsible for delays caused by events outside reasonable control.

These may include:

• Floods
• Fire
• Severe weather
• Natural disasters
• Government restrictions
• Strikes
• Material shortages
• Transportation disruptions

Where such circumstances affect a project, the completion schedule may need to be revised.

37. Changes to These Terms

Prime Enterprises may update these Terms & Conditions when required.

The latest version may be published on our website. Continued use of the website or services after updated terms are published may be subject to the revised Terms & Conditions.

38. Governing Law

These Terms & Conditions shall be governed by the applicable laws of India.

Any dispute relating to a project may also be subject to the terms agreed in the relevant quotation, purchase order, work order, or separate written agreement.

39. Contact Us

For questions regarding these Terms & Conditions, quotations, products, or services, please contact:

Prime Enterprises

Mobile:
+91 9929476100
+91 8887685732
+91 9011446635

Services:
Aluminium & Glass Works | Fabrication | Industrial Sheds | PUF Panel Cabins | Portable Cabins | Interior Works | Civil Works | Flooring | Insulation | CCTV Solutions and More